- The DOA (Dead On Arrival) policy for M&M Aquatics is as follows:
- You accepted and opened the shipping box within 2 hours of the scheduled delivery time (unless shipping gets delayed)
- If shipping gets delayed, the 2 hours will start from the posted time from the shipping company
- The bag that the item is shipped in must be unopened containing the DOA item
- A picture of the DOA item and the tracking number must be sent to mandmaquaticsllc@gmail.com within the 2 hours of confirmed arrival time
- DO NOT discard or ship the specimen back without M&M Aquatics authorization, doing so will void the guarantee.
- DO NOT refuse the shipment if box is leaking or appears damaged or guarantee is void.
- If all of these steps above are met, a full refund or credit, minus shipping cost, will be refunded back to you.
Note
Certain items may get mad during shipping so feel free to get in touch with us if you are unsure on whether or not the shipped item is alive.